To Our Valued Customers

Thank you very much for your continued support.

Between approximately 9:20 a.m. and 10:20 a.m. today,Scanat users were temporarily unable to log in to the app.
We sincerely apologize for the significant inconvenience this has caused to all our users.

　　　　　　　　　　　　　　　　　Note

◆Contents
・Unable to log in
・An error with an unknown cause is displayed

The cause of this incident was a temporary, significant increase in usage, which temporarily caused the server load to exceed its capacity.

We have temporarily increased server capacity, so the issue preventing users from logging in has been resolved.

We have doubled the server capacity and implemented measures to prevent similar incidents from occurring in the future.

We would like to once again apologize for any inconvenience this may have caused our customers.