Yuka Yokoo: 10 months with the company Business Operation
Yuka Yokoo Business Operations - 10 months with the company

1. Self-Introduction, Reason for Joining the Company, and Impressions Since Joining

I used to work in general administrative roles at the management departments of major retail chains and at recruitment agencies! Most of my roles involved providing behind-the-scenes support to the company’s employees.
I joined the company as a temporary employee, so I was actually referred by a staffing agency!
Since I had worked for a long time at a company with a long history, I decided to join nat out of curiosity and a desire to take on the challenge of working in an environment with “many employees close to my age” and at a “startup.”
nat, I had the impression that “startups seem busy and the atmosphere seems tense,” but even when everyone is busy with their own work, if I ask a question, they’ll stop what they’re doing to help me, and people reach out to each other—both within and outside the team—to get work done. I feel that this is, in a good way, the exact opposite of the image I originally had of startups!

2. Job Description and Rewards

I’m part of the Business Operations Department (commonly known as BO), where I provide internal support so that our sales representatives can focus on their sales activities. Specifically, my work primarily involves administrative tasks such as registering business cards and preparing various documents like quotes, but I also handle many tasks that involve direct interaction with customers—such as creating accounts for new clients—thereby supporting operations from both internal and external perspectives!!
When I arrive at the office, I first check my email and to-do list to address requests from sales representatives and handle my daily tasks. I then work through my tasks while prioritizing them, wrap up my day’s work, and head home.
What makes this job rewarding is when people rely on me! Even for small things, when someone counts on me, it makes me happy to think, “Am I really helping the team?!” The appeal of working in BO is that these small, cumulative efforts build trust!

3. Workplace Atmosphere and Relationships 

I think it’s an environment where everyone on the team—regardless of seniority or position—feels comfortable speaking their mind! While opinions sometimes clash, it never leads to any lingering tension… so it’s a relatively harmonious team!!

4. What nat? What sets it apart from other companies?

I think one of the biggest appeals is how close-knit the team is! We get to interact with members from other departments at the social gatherings held after our monthly company-wide meetings and during our daily lunches, and I think that really helps with our day-to-day work! On a more serious note, there are many situations where we’re expected to “take the initiative in everything,” so another appealing aspect is that you develop the ability to think for yourself and the drive to just give things a try!

5. What are your future goals and vision? What challenges would you like to take on in the future?

I want to gain a broad understanding of our business operations and become a sort of “go-to resource” within the company! I also want to take on the challenge of serving as a bridge between departments to create an environment where everyone can communicate smoothly.

6. What kind of people would you like to work with in the future?

We’re looking for people who get excited about change and aren’t afraid to say, “Help!” when they’re stuck! I’ve received a lot of help from the people around me, and I want to be there for our new hires as well, so I hope we can support each other and enjoy our work together!

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